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3 Main Types Of Services Provided By Call Centres In Kolkata

3 Main Types Of Services Provided By Call Centres In Kolkata

Call centres are hubs that handle communication responsibilities for one or more companies. Call centre operations can vary based on the communications they cover and their structures. Employing a centre at your company may allow you to use other resources more efficiently by shifting customer-related responsibilities from staff whose time is better spent on other tasks.

Call centre services can facilitate your managing your business phone calls for customer support, product promotion, or surveys. They’re cost-effective ways to increase customer satisfaction. The outbound call centre in Kolkata usually provides a 24×7 call centre service, allowing you to concentrate on your core operations.

What Are The Kinds of Services Offered At A Call Centre?

As mentioned above, call centres are often tasked with handling communication for several companies and catering to customer issues. For effecting such tasks, the call centres offer certain kinds of services to provide better services and assistance. A number of the important varieties of services offered by call centres are:

  • Inbound Call Centre:

    An inbound call centre in Kolkata service focuses on receiving incoming calls from customers for your business. The objective is to help customers and solve their problems associated with any product or service. Inbound service is concerned with mainly receiving phone calls from customers for various purposes. A number of the common services offered are:

  1. Hotlines
  2. Order processing
  3. Disaster response
  4. Virtual receptionist
  5. Managerial appointment
  6. Telephone/cell phone answering

There are several benefits of getting the best international inbound call centre in Kolkata at a centre; some of the important benefits are:

  1. Reduced Wait Times
  2. Improved Onsite Workflow
  3. Reduce Cost Per Transaction
  4. More Support Hours Available
  5. Improve Customer Data Collection
  6. Excellent Customer Service Capability
  7. Reduced Need for Onsite Management

  • Outbound Call Centre:

    The sales-oriented service through calls defines outbound services. Also referred to as cold calling services, the Outbound call centre in Kolkata assists in lead generation and conducting surveys over the phone. These styles of call centres resolve customers’ queries after the acquisition of a product or usage of a service.

These centres are known for offering customers a gentler and more pleasant experience. A follow-up call would make this bond stronger and translate them into a relationship for a lifetime. a number of the services offered that are a part of outbound calls are:

  1. Telemarketing and Insurance Sales
  2. Loyalty Programs and Customer Retention
  3. Billing Reminders and Payment Collection

There are several benefits of getting the best international outbound call centre in Kolkata; some of the important benefits are:

  1. Increased Scalability
  2. Lower Operational Costs
  3. More Leads
  4. Bring Customer Insights
  5. Better Customer Loyalty
  6. Increased Customer Retention

  • Non-Voice Processes:

    It implies backend support, which consists of back-office work and runs within the background. Unlike voice processes, this workforce isn’t available at the front and interacts with customers directly. Rather, they approach them through emails, messages, or other online methods. It involves computer work to hold out payroll services, data analysis, data entry, IT support or managed services, and plenty more. It doesn’t involve direct interaction with customers like an inbound call centre in Kolkata because the communication goes on via email, live chat, or messaging, but not on the phone. Tasks performed under this are:

    1. data processing
    2. database work
    3. research
    4. Financial services

There are several benefits of getting a non-voice support team at a centre; some of the important benefits are:

  1. Cost-Effective Support
  2. Lowest latent period
  3. Personalised Solutions
  4. Multiple Channel Support

Each Outbound call centre in Kolkata provider provides its own set of useful services regardless of the industry they serve. Usually, they assist with answering support and telemarketing calls, while others assist in handling sales, lead generation, and more. Get in touch with V3 Outsourcing Solutions Pvt. Ltd for tailor-made solutions to assist you in boosting your customer experience.