BPO is a short form of the term Business Process Outsourcing. Business process outsourcing has significantly grown in popularity over the last few decades. From small startups to large MNCs, all kinds of businesses embrace the power of his BPO. Simply put, it’s about having another company perform the necessary processes. In other words, we use third parties to handle non-core business activities of the company.
Companies choose to outsource when they find that the best international BPO call centre in India can handle their business tasks better than in-house. In many cases, companies find outsourcing to be more efficient than staffing and paying in-house departments to handle business processes. Therefore, the professional support provided by BPO will greatly benefit your company and boost your growth.
What Services Does BPO Offer?
Companies are taking advantage of the expertise and economic benefits of outsourcing front- and back-office processes instead of hiring temporary workers in-house. Having a better understanding of the different types of business process outsourcing (BPO) can help companies identify which services to outsource, how to fill specific roles and develop unique skills to reduce costs. Some of the key services offered by various top international BPOs in India are:
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Front Office BPO:
The term refers to customer-centric services, including technical support, customer service, sales, and marketing. These services are often outsourced to the best international BPOs in India as they require technical knowledge and can also be done externally. By outsourcing web development, customer support, or all front office services, businesses can benefit from specialized personnel with unique knowledge and reduce costs.
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Back Office BPO:
Back-office business process outsourcing includes outsourcing non-customer-facing services. These services include IT, accounting, business process automation, human resources, quality assurance, and more. Some of the important subcategories are:
- IT Enabled Services (ITES) BPO,
- IT analysts,
- Legal Process Outsourcing (LPO) such as
- paralegals
- consultants
- Knowledge Process Outsourcing (KPO)
This will allow individuals to be able to implement/manage specific programs. By outsourcing these tasks to the best international BPOs in India, companies can focus on their core mission instead of engaging in time-consuming and costly in-house training and onboarding.
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Nearshore BPO:
For nearshore business process outsourcing, the services of providers in geographically close countries are used. This form of outsourcing typically occurs when specialized skills are available in nearby countries at low cost, but certain factors, such as time zone and language skills, must be considered.
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Offshore BPO:
Offshoring occurs when services are outsourced abroad. This is supported by available resources, political stability, reduced labour costs, various tax savings, etc. This is prevalent with companies outsourcing their customer service department by contracting with a top international BPO in India. As a result, businesses will have access to skilled labour and services at lower prices, reducing overhead costs and potentially lowering the price of products and services to end users.
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Onshore/Inland BPO:
Domestic outsourcing is exactly what it says. The practice of outsourcing and receiving services within national borders. That is, a provider in one city, state, or province can contract for services provided by businesses in another city, state, or province. This can be caused by various factors, such as the availability of expertise in a particular region or regional differences in fees and costs.
The easiest way for businesses to streamline their work processes and get more work done is from the best international BPO call centre in India. Outsourcing has pros and cons, but it is easily overcome with rigorous procedures and advanced monitoring solutions. V3 Outsourcing Solutions Pvt. Ltd. Expands Company’s Reach to Customers