Collaboration with a Call or Contact center is a rewarding investment you can make to keep your customers satisfied. Customers are your greatest intangible assets you cannot afford to neglect.
How can you expect to progress and earn profit by ruining your revenue generation prospects?
V3 Outsourcing Solutions shape their call center services in Kolkata to best satisfy your helpdesk outsourcing needs. It offers both inbound and outbound customers support solutions at competitive pricing.
The blog will guide you to discover and understand the different services types available. Please note that enumerating all the services here will not be possible.
We will explain the major ones, primarily the Inbound Call center and Outbound Call center service solutions. Let the journey of knowledge commence-
INBOUND CALL CENTER
Customers approach the calling agents with their queries via telephone. Arrays of queries or types of assistance find placement under this service category.
Anyone calling an Inbound Call Center in Kolkata looks for a quick response and immediate solutions.
The service involves answering all your incoming phone calls (from clients, prospects, and customers) in a professionally sincere way. Attending customer service calls also fall in this service category.
Customers or prospects call the agents to extract product or service-related information. Agents attend to queries on any aspect of the brand they are representing.
One needs to have an articulate style of approach to convince customers to buy costlier products/services. Cross-selling inbound call center service involves persuading the customers to buy/subscribe to different products/services.
Agents do it when customers call for information or guidance.
Agents here, representing your company, handle all your possible order inputs and processing requirements from multiple sources. The job responsibilities include recording orders accurately, securing them, and delivering them to you.
As the name indicates, it covers a diverse range of customer assistance services to help customers use the product/service appropriately.
OUTBOUND CALL CENTER
Here the callers play a more active role. They contact the existing customers and potential prospects. They might call for information collection, lead generation, making sales, and conducting surveys.
A reputable Outbound Call Center in Kolkata can assist with all or any of these services.
Service Satisfaction Follow-up
It is highly effective in customer retention and rapport maintenance. Sales lead follow-up keeps rolling the sales cycle.
Agents market products/services to remotely-located prospects over the telephone or the internet.
The service aims at extracting required information regarding how customers feel about the brand and its products/services.
Agents set and ask questionnaires to analyze the prospects of the brand offerings in their targeted markets. It helps to derive insights into the possibilities of growth and expansion.
This service is all about advertising or marketing the upcoming products/services for a profitable launch.