Call centres are no more just a source of sales calls. As people used to think, calling agents were irresistible salesmen previously. The concept has been changed recently. A call centre is now an integral component of advanced marketing strategy.
One of the most popular categories in call centres is the inbound call centre. In an inbound call centre, they handle incoming calls from consumers and try to resolve the issue to ensure the business is going well.
In today’s time, these call centres are like back support to manage the client base and build a strong relationship with them on behalf of any business. The best international call centre in Kolkata provides services regarding customer management for global organisations.
Inbound Call Centre Supports
An inbound call centre does precisely what the name suggests. It attends to all the incoming calls from consumers. The calls are made for different purposes. Consumers can look for technical support or enquire about specific services or products.
All the calls are going to an inbound call centre. And their agents will offer inbound customer support solutions. These kinds of call centres are very valuable to successfully running a business since they build the bridge of communication between consumers and companies.
That’s why the inbound call centre you have outsourced your work to needs to be one of the best in its league. This article discusses the customer support services that the best inbound call centre in Kolkata offers. We hope you might get some help from this article.
Handling Customer Enquiry:
A call centre will take calls from its consumers. That is what an inbound call centre first performs. The calling agents in an inbound call centre attend to all consumer calls.
A top-quality call centre’s agents are sincere while taking the calls. Being polite and considerate while answering customers’ calls make a critical difference in the result.
Customer Support:
Many phone calls involve enquiries about specific services or products related to a brand. When a business outsources its customer management system to an inbound call centre, they are handing over the task of attending to customer enquiries to them. The queries can be related to products or services offered by a particular business or brand.
Cross-selling:
Cross-selling is an excellent method for increasing revenue and introducing new products or services with existing products or services. Customer service executives make inbound calls to their consumers and approach them with a new list of products and services. They try to sell additional products to the customers alongside the already selling products.
Let me give you an example. When you visit a MacDonald outlet and order a mac-burger, the counter person suggests french fries for you to buy together. If you are convinced enough, then you will make the purchase. That is called cross-selling. Inbound call centres apply the same approach to sell related services or products to a customer who is already making a purchase.
Up-selling:
Inbound call centres take the approach of up-selling products from businesses and brands to generate more revenue for the house. Customer care executives from an inbound call centre try to inform a consumer who is already trying free services about its premium version’s details.
Up-selling means selling a premium version of the said service or selling a larger size of the same product. Many businesses offer free services. But they offer a premium version of it with some extra benefits. Up-selling is also an excellent tool for generating better revenue and upgrading its existing services and products.
Order Taking Service:
Order-taking service is another benefit if you outsource your customer management system to an inbound call centre. People love talking to a person rather than just an automated voice.
That’s why providing a service where your consumer can talk to a person while placing an order always brings better results. Order-taking service allows a consumer to palace an order perfectly. Then the data of the order is saved correctly. Later, the brand dispatches the placed order accurately. That’s how a good order-taking service works.
The best international call centre in Kolkata, like V3 Outsourcing Solution Pvt Ltd, helps manage inbound customer support services on behalf of businesses worldwide.
These services help in expanding the existing consumer base of businesses and brands.
Sales pitches, purchase follow-up callings, conducting market research, taking purchase orders, etc., are some of the primary goals of a top international call centre in Kolkata. Connect with us to manage your business more efficiently and grow rapidly.