India’s globalization began in the early 1990s when the government allowed foreign investment in India. Global power has crept into various sectors, such as agriculture, pharmaceuticals, information technology and exports. It has also generated some employment opportunities as well as free capital from foreign investors. This has boosted the country’s economic development and reduced wealth and income inequality.
BPO in India has also played an important role in the economic aspect of society. The reduction of trade barriers and the movement of capital between countries have integrated the global economy. In India, the impact was mostly felt in the service sector. The rapid growth of the best international BPO in India is fuelling the phenomenal growth of the business process outsourcing industry. The BPO in India is known for providing effective business solutions along with quality and cost advantages using the latest technology.
Through joint efforts of industry and government, IT-enabled services have emerged as one of the major service sectors, creating a niche opportunity for the country. Moreover, the government has continued its efforts to put India at the forefront in this era of the IT revolution. After globalization, India has gained a competitive advantage over other countries in terms of the skilled labour force, cost advantage and cutting-edge technology.
Why do companies around the world favour the BPO in India?
If there is one sector that has benefited the most from globalization, it is the BPO sector in India. More and more companies, regardless of size, rely on the best BPO in India to meet their business needs. And BPO’s credibility in delivering outstanding results has led to significant growth in the BPO industry over the years. Suppose you want to know the impact of BPO and how your company will be affected by the rise of the Indian sector as the BPO hub globally. Let’s look at them first.
- Scalability: The top best international call centre BPO are scalable which goes on to show that they can easily be resized as per the requirements. For example, you can easily meet increased demand.
- Skilled Labour: The country has access to a large pool of skilled labour at a low cost. People are well-trained and hired with the necessary soft skills. In addition, call centres assign tasks according to strengths and weaknesses. Appropriate feedback is also provided during the meeting. No other country has such a competent, trained and capable workforce at such a practical and affordable price.
- Cutting Edge Technology: The top best international call centre BPO offers a lasting cost advantage without compromising on technology. The technology used is state-of-the-art, measuring agent performance using various KPIs and metrics and using software to analyse the loopholes that prevent agents from improving.
- Language Proficiency: Indians are the second largest English-speaking population in the world after the United States. A large portion of the Indian population is able to write and speak English, as they have been taught in this language since the beginning. Companies wishing to outsource their back-end processes can reap this benefit. Low-cost English-speaking agents are available.
- Cost Savings: It is well known that outsourced call centres account for a quarter of the total costs for companies planning to do these tasks in-house. Even more surprising is that India’s call centres only spend 33-40% of their labour costs. This demonstrates the economic benefits of outsourcing work to Indian call centre service providers like Go4customer. They spend less than half of their money on training and paying their employees and the rest on technology and infrastructure upgrades.
All these advantages make best BPO in India preferred by companies all over the world over the BPO in other countries. This is all due to globalization. The BPO services industry in India has started to boom, and they have put more effort into their facilities to stay ahead of the BPOs in other countries. This has created more employment opportunities, especially for Indians who have just completed their schooling and degrees.
The convergence of technology at the industry, infrastructure and service level has significantly increased new services and products. As the best international BPO in India evolves, improves and offers better value, many organizations and companies are forming and signing strategic partners to gain cost advantages. Outsourcing non-core activities have allowed companies to focus on reorganizing their manufacturing and supply chain networks.
India has become the world’s largest BPO service provider which has also increased job opportunities and growth in the IT industry in India. Additionally, the high growth potential of the BPO sector is geared toward providing customers with high-quality customer service, business intelligence, and data analytics. To get the best results and better business growth, reach out to V3 Outsourcing Solutions Pvt. Ltd. at the earliest.