Every organization needs to focus on their core business mission. But, there are other business operations also necessary to keep the boat floating. Being a jack of all trades and master of none doesn’t help!
So, the only and most suitable solution left is to outsource the tasks to a reliable company excelling in the domain. Look for popular BPO services in Kolkata as per your outsourcing project requirement.
Here, let us explore the different types of BPO services available in the city of joy.
Inbound Call Center Services
As the name suggests, the BPO company handles all the incoming calls of your customers/clients. These can be enquiries, complaints, or requests for technical assistance.
V3 Outsourcing Solutions needs a special mention here as it offers a wide range of inbound call centre services besides other BPO solutions.
- Product Info Services
- Customer Support
- Billing Queries
- Phone Answering Services
- Up-selling and Cross-Selling
- Claims Processing
- Event Scheduling
- Payment Collections
- Sales Closure
These are only a few from its pool of options covering technical support, customer service, lead generation and inbound sales.
Outbound Call Center Services
Outbound call centre services aim for business expansion and boosting the sales margin via maintaining constant contact with customers. Here, the targets comprise both existing clients/customers and prospects.
A few types of BPO services available in the outbound domain include
- Data Collection
- Surveys & Feedback Collection
- Tele Sales
- Welcome Calls
- Brand Promotion or Product/Service Promotion
- Sales Verification
- Customer Loyalty Program
- Collections
- Hotkeys/Live Transfers
All these and many more are readily available with leading international BPOs in Kolkata, Like V3 Outsourcing Solutions.
Chat Support Services
It is all about delivering straightforward and personalized solutions ( or personalized information) for a quicker resolution of the concern/complaint. BPOs extending chat support are responsible for enhancing the rapport of the customers or potential leads with the organization/brand it is representing.
The Types Usually Cover:
- Live Chat
- Lead Nurturing Chat
- Billing Support
- Helpdesk Support
- Technical Support
- Order Monitoring & Verification
- Troubleshooting Complaints
The medium of extending the support might be via live chat, email, and self-service content.
Data Entry Services
In the world of IT and trade-n-commerce, the value of data is inexplicable. Data loss or data theft can fully handicap your business operations. Entrust it with the Best International BPO in Kolkata, which can assist you with an excellent database management system.
The data entry services you can expect from a BPO primarily includes
- Document Management
- Credit Processing Solutions
- Subscription Management
- Corporate Finance Management & Reporting
- Tracking & Tracing Us Logistic
Email Support Solutions
Email enjoys being the most preferred business communication tool/form even in 2022. Outsourcing your email support services to a reliable BPO, like V3 Outsourcing Solutions, can be a fruitful decision. It can help you with services-
- Round-the-clock Email support
- Dire Mail Follow-up Support
- Email Follow-up
Remember
There are several BPOs cropping up recently in Kolkata. Trust the one worth collaborating with, like V3 Outsourcing Solutions.