The intelligent exploration and implication of Artificial Intelligence in the customer service domain is applaudable. It profitably and positively supplements the more regular customer support channels like voice support and emails.
Live chat stands at 85% second only to phone support (91%) as far as the customer satisfaction ratings are concerned. Outsource the task to a reputable Chat Support System in Kolkata to benefit better.
The blog sheds light on what a chat support system does for you and the different chat support services available for help.
Sketching Out Chat Support in Brief
Extending assistance to customers via virtual chatbot or a messaging app, delivered mostly through AI is Chat Support System.
It simultaneously supports real-time chatting/conversation, extracts information, and shares links for better serving the customer instantly.
Whom It Helps & Where to Include?
Chat support is specifically helpful for your onboarding customers and VIP clients, who hardly have the patience to wait. Consider incorporating it at crisis/emergency points in your app or sales funnel with an ardent need for holding a real-time conversation.
Feature-rich live chat software is implanted on the company’s website. It enables clients or customers to send their queries to a calling agent who instantly responds in the same window.
The Need to Outsource
Several factors need due consideration and consistent adherence to for making chat support your sustainable customer support strategy. In most situations, it gets tough for an enterprise to ensure it. A Chat Support Company in Kolkata offering cutting-edge services can come to the rescue.
There are arrays of BPO centers offering pro-grade services for different commercial spheres.
Common Chat Support System Services
Technical Support– Customers who need immediate technical assistance need this service. Agents offering such service should be prompt and possess a deeper technical understanding to troubleshoot issues immediately.
Online Chat– Customers may ask general questions regarding the brand, its offerings, their doubts, and all. It involves comprehending the queries through careful listening and resolving issues via communication.
Billing Support– It caters to solving any doubts and queries regarding any aspect of bills and invoices via instant real-time messaging.
Helpdesk Support– Helpdesk Support in Kolkata or anywhere aims at delivering domain-specific information related to the product/services. Existing customers facing any issue call the helpdesk for instant resolution.
Product/Service Info Chat– It involves attending to queries related to the products/services and solving the issues.
Lead Generation & Nurturing– It involves collecting leads (prospects) and following up with them via real-time instant communication. It helps the sales team.
Order Processing Queries– Online chat support here revolves around furnishing information related to order processing on behalf of an enterprise.
V3 Outsourcing Solutions
One notable name worth banking upon is V3 Outsourcing Solutions. It caters to your chat support service requirements in the UK, Australia, and the USA.
With a profound global presence and exceptional service standards, it earns a dominant position among the top-ranked BPOs in the city.