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Top Trends Followed By BPO Company in Kolkata

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Top Trends Followed By BPO Company in Kolkata 

BPOs are here to stay for decades to come. Any business has several vital aspects that require undivided attention. So dividing the responsibilities for proper management becomes crucial. A BPO company in Kolkata does that to introduce ease and efficiency into the administration and management of the defined process, outsourced by the parent organization. 

 

Trends are CHANGES necessary to incorporate…. 

Though it will stay and might even get widespread, there is a need to REINVENT the workflow and strategies. are trends that are ever-changing. Some trends come and disappear before casting an impact. The ones that can impact do stay till they keep fetching results. 

Mostly these trends are technology-driven. It suggests the emergence of newer additions into the world of communication technology and IT. 

Kolkata, India is the breeding ground for IT companies and is remarkably advanced in terms of technology. Several national and international BPOs are operating here. Needless to say, the BPOs here don’t shy away from checking the trends to add greater value to their customers and more credits to their performance chart. 

Now, let us not keep discussing what BPOs do and how great Kolkata is when it comes to finding a BPO. We will pinpoint and explain (a bit just, we know you are busy!) the top BPO trends worth your attention. 

Now, what these are in 2022?

 

Cloud Computing 

The recent pandemic taught almost all sectors and every possible people the significance of staying future-proof, isn’t so? 

Post pandemic, several BPOs are opting for a hybrid work environment if not totally remote. The flexible work culture boosted performance and deliverance remarkably. The usage of cloud-based software for positive exploration of different team management applications has become necessary. 

It supports BPO operation optimization, which scales up the deliverance and improves customer experience.  It will also be instrumental in minimizing the overall business bottom line. Cloud computing is necessary for addressing storage solutions and virtualizations.  

 

Cybersecurity

 

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Do you know that during the pandemic cybercrime escalated to a horrifying 600% mark? 

BPO companies handle and deal with a pool of sensitive data. Most often digital data fall prey to security breaches Scams, Phishing, Hacking and Identity Theft can devastate these agencies. 

With more BPOs working in remote setup and data stored/accessed via the cloud, the need to invest in cybersecurity is sky-high now.  SSL, VPN, and multi-factor authentication ensure denial of unauthorized access to sensitive data. Conversational AI-dependent solutions in security aspects would help better. 

Regular awareness training and periodic network assessment to anticipate potential threats beforehand are important. BPOs need to audit their IT environment more often. 

 

Transparency & Reading Non-verbal Hints

A renowned bpo company in Kolkata, believes in keeping transparency with its customers. Telling lies to hit sales targets never helps. 

BPOs have to engage with customers by investing more in emotional intelligence (reading through non-verbal hints and rendering appropriate responses) 

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