BPO companies are cropping up everywhere across the City of Joy. But, what’s so joyful about collaborating with an inbound BPO company in Kolkata? We plan to answer the question here.
Inbound BPOs are centralized offices operated by an agency to attend to a massive volume of incoming inquiries over the telephone. Incoming calls might be for
- Seeking product or service information (pre-sale and or post-sale)
- Billing queries
- Customer Support
These three are just a few from a pool of options that inbound call centers usually cater to.
No, we will not waste your time beating around the bush. Let us guide you straightforwardly to the topic we intend to cover here.
Positive Impression Cast Interpersonally
Making a positive impact on customers during a service interaction favors brand promotion via word-of-mouth marketing. A comment or opinion of existing clients/customers can either make or mar the market reputation beyond imagination.
Inbound call center agents can voice your brand tactfully. They are your brand promoters. On the other hand, happy customers are your brand advocates.
The personal touch and interpersonal communication skills of the agents help broaden the loyal customer base.
Saves Cost While Generates Revenue
Setting up and maintaining in-house customer care executives is a costly affair. Operation cost, maintenance cost, equipment investments, and miscellaneous expenses add more to it. Outsourcing the job responsibility to a reputable Inbound Call Center Company in Kolkata saves costs considerably.
Inbound customer services also include Upselling and Cross-Selling services. Skilled agents don’t let opportunities slip through their fingers when customers contact them.
They tactfully convince them to opt for an upgrade to their existing purchase. They also suggest additional purchases to help customers benefit more. It triggers the revenue generation undoubtedly.
Satisfies Customers with Immediate Responses
Skilled customer support experts master the art of keeping customers happy. With so many activities preoccupying our lives, waiting long for a response feels maddening! Any annoyed customer can be a threat to your business reputation.
It is challenging to handle a voluminous amount of calls and respond timely for your in-house personnel. Do spare them the headache!
Inbound call center or BPO support agents stay abreast with product/service details and understand customer behavior better. Thorough with tools and technology, their expertise in responding is remarkable.
Enough Time to Focus on Other Core Aspects
Handling customer queries dedicatedly and timely is a bit too much for your other employees. The marketing and other departments also need time to render their respective responsibilities.
Outsourcing inbound BPO services allow your in-house teams to do what they are good at doing. Delivering customer service is a specialized task, demanding undivided attention.
Domain-Specific Skill Available 24*7
Something is indeed better to entrust with the specialized professionals only. Offering support and services to customers in doubt over the phone needs expert intervention.
Also, a dedicated inbound customer support agency only can devote itself to answering calls round the clock. Agents work in different shifts to keep the process active 24*7.