Despite the challenges of the BPO industry, one of the main reasons for its success is the availability of large numbers of talented English speakers at a very low cost. This has made countries like India a desirable destination for business process outsourcing. As one of the world’s leading outsourcing destinations, India’s success is due to its highly educated population (most of whom are very young) and its unique location and time zone advantages. Today, most companies based in the US and UK outsource their requirements to service providers in India.
International inbound and Outbound BPO Call centre in India is one of the fastest growing segments in the ITES industry. Call centre services in India have impact on business risk mitigation, economic scale of business, increased utilization, cost effectiveness and superior expertise leading to the growth of his BPO industry in India. Business processes in India began in the mid-1990s and have grown tremendously since then.
What Are The Services Provided By BPO Companies?
The BPO industry in India provides a variety of services to domestic and international clients. Some of the services are integral to the running of the day-to-day business and keeping in touch with the customer base. It allows the business to be able to communicate effectively with its customers and render the services hassle free. Some of the important services of the Top International BPO Call Centres in India are:
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Technical Support:
Product Support, Installation and Execution Support. Problems using Internet infrastructure solutions and computer software, hardware, and troubleshooting.
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Customer Service:
These services relate to outbound call centre outsourcing, 4/7 inbound and outbound services, seeking a resolution to customer concerns and questions via email, phone, or live chat.
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Data Processing and Data Entry:
Best International BPO Call Centres in India enables data entry of books, photographs, documents, yellow pages, e-books, printed documents, websites, business cards, receipts, software applications, catalogues, invoices and mailing lists.
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Accounting and Bookkeeping:
Accounts Payable, General Ledger, Accounts Receivable, Bank Reconciliation, Financial Statements, Equipment and Asset Bookkeeping.
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Telemarketing Services:
Offer friendly interactions with potential customers to increase their interest in your products and services. Promote, upsell, and cross-sell to existing customers and complete the online sales process.
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Insurance Processing:
Offering new promotional strategies, including business acquisitions, policy maintenance, claims processing and policy administration.
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Forms Processing Services:
Best International BPO Call Centres in India also provides payroll processing, online forms processing, insurance application forms and medical claims forms.
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IT Helpdesk Services:
Top International BPO Call Centres in India provides system problem resolution, Level 1 and Level multi-channel support, technical issue resolution, remote diagnostics, office productivity tool support, and answering questions about product usage also provides
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Online Research:
Provides extensive details and research on market research, analysis, mailing list research, internet and web searches, and product search and usage details.
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Data Conversion Services:
Provides data conversion for word processors, databases, software applications and spreadsheets. We also offer data conversion of raw data such as HTML, PDF, or Word files.
As mentioned earlier, India has emerged as a major outsourcing destination that has provided employment opportunities and increased Indian revenues. The achievements of Best International BPO Call Centres in India continue to grow day by day through tireless efforts and steady efforts. Indian uses her BPO to outsource her business in different segments with optimal results. BPO’s future has achieved steady growth by creating more than 1 million job opportunities in the industry and providing solutions for domestic and foreign businesses.
If you own a business or outsource products and services, International inbound and Outbound BPO Call centre in India is an ideal choice if you want to stay ahead of the competition in the market. In India, one equipped with BPO, reduces operating costs and has quick access to experienced queues. However, other countries have also made progress in this area and are now offering their services on very favourable terms. Get in Touch with V3 Outsourcing Solutions Pvt. Ltd. for a highly result driven customer service experience.