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Category: best-bpo-call-centre

Despite the challenges of the BPO industry, one of the main reasons for its success is the availability of large numbers of talented English speakers at a very low cost. This has made countries like India a desirable destination for business process outsourcing. As one of the world’s leading outsourcing destinations, India’s success is due to its highly educated population (most of whom are very young) and its unique location and time zone advantages. Today, most companies based in the US and UK outsource their requirements to service providers in India.

International inbound and Outbound BPO Call centre in India is one of the fastest growing segments in the ITES industry. Call centre services in India have impact on business risk mitigation, economic scale of business, increased utilization, cost effectiveness and superior expertise leading to the growth of his BPO industry in India. Business processes in India began in the mid-1990s and have grown tremendously since then.

What Are The Services Provided By BPO Companies?

The BPO industry in India provides a variety of services to domestic and international clients. Some of the services are integral to the running of the day-to-day business and keeping in touch with the customer base. It allows the business to be able to communicate effectively with its customers and render the services hassle free. Some of the important services of the Top International BPO Call Centres in India are:

  • Technical Support:

    Product Support, Installation and Execution Support. Problems using Internet infrastructure solutions and computer software, hardware, and troubleshooting.

  • Customer Service:

    These services relate to outbound call centre outsourcing, 4/7 inbound and outbound services, seeking a resolution to customer concerns and questions via email, phone, or live chat.

  • Data Processing and Data Entry:

    Best International BPO Call Centres in India enables data entry of books, photographs, documents, yellow pages, e-books, printed documents, websites, business cards, receipts, software applications, catalogues, invoices and mailing lists.

  • Accounting and Bookkeeping:

    Accounts Payable, General Ledger, Accounts Receivable, Bank Reconciliation, Financial Statements, Equipment and Asset Bookkeeping.

  • Telemarketing Services:

    Offer friendly interactions with potential customers to increase their interest in your products and services. Promote, upsell, and cross-sell to existing customers and complete the online sales process.

  • Insurance Processing:

    Offering new promotional strategies, including business acquisitions, policy maintenance, claims processing and policy administration.

  • Forms Processing Services:

    Best International BPO Call Centres in India also provides payroll processing, online forms processing, insurance application forms and medical claims forms.

  • IT Helpdesk Services:

    Top International BPO Call Centres in India provides system problem resolution, Level 1 and Level multi-channel support, technical issue resolution, remote diagnostics, office productivity tool support, and answering questions about product usage also provides

  • Online Research:

    Provides extensive details and research on market research, analysis, mailing list research, internet and web searches, and product search and usage details.

  • Data Conversion Services:

    Provides data conversion for word processors, databases, software applications and spreadsheets. We also offer data conversion of raw data such as HTML, PDF, or Word files.

As mentioned earlier, India has emerged as a major outsourcing destination that has provided employment opportunities and increased Indian revenues. The achievements of Best International BPO Call Centres in India continue to grow day by day through tireless efforts and steady efforts. Indian uses her BPO to outsource her business in different segments with optimal results. BPO’s future has achieved steady growth by creating more than 1 million job opportunities in the industry and providing solutions for domestic and foreign businesses.

If you own a business or outsource products and services, International inbound and Outbound BPO Call centre in India is an ideal choice if you want to stay ahead of the competition in the market. In India, one equipped with BPO, reduces operating costs and has quick access to experienced queues. However, other countries have also made progress in this area and are now offering their services on very favourable terms. Get in Touch with V3 Outsourcing Solutions Pvt. Ltd. for a highly result driven customer service experience.

Hiring an excellent call centre agent is just as important as having the right call centre software. Candidates can be screened based on a variety of criteria, such as personality, skill, fit and motivation, during the hiring process. Regardless of your list of prerequisites, knowing exactly what makes a successful agent is helpful.

Working as a call centre agent, the agent’s day-to-day responsibilities in the Best International BPO Call centres in India will greatly depend on the type of call centre they work in. On a general basis, a call centre agent is required to take responsibility to:

  • Communicate with customers on a variety of channels.
  • Resolve customer issues efficiently and courteously.
  • Provide a memorable customer experience and awesome customer service.
  • Complete after-call work and other assigned administrative duties efficiently.

 What Are The Qualities Of The Best Call Centre Agents?

Working in a call centre an agent is required to perform a certain task based on the types of call centre one works in. But in order to perform well, one must possess certain skills that can help cater to the customers efficiently. Some of the important skills and qualities that are required for the best agents in the Top BPO Call centres in India to possess are:

  • Knowledge:

    An agent’s mission is to provide the highest quality support to customers. To accomplish this, agents in the Best BPO call centre need to be able to learn and memorize a good amount of information about the company. By the time they get up and running, they should at least know the ins and outs of the product or service and be on board with the brand’s philosophy. It is important for them to know when they can’t resolve the issue and who to transfer the call to accordingly. As time progresses, they should be able to easily remember answers to frequently asked questions and troubleshoot.

  • Attention:

    Being a call centre agent can sometimes be monotonous. Agents often answer the same questions and receive the same complaints day after day. The danger with this is that agents can become complacent as a result. Agents that fall into this tend to assume that they understand customer issues without seeking clarification and are prone to offering a quick, canned response. It is important to ensure your agents stand above the rest by checking in with customers to ensure their issues are resolved to their satisfaction before ending the call.

  • Organization:

    Agents in the Top BPO Call centres in India that work in a busy call centre should be incredibly organized as they need to be able to juggle multiple tasks at once. They must check the knowledge base, update the CRM and take notes in the helpdesk, all while attending to the customer’s needs. Staying organized will help reduce errors during this process, ensuring that they are completing after-call work efficiently and allowing them to address customer needs more effectively.

  • Flexibility:

    Not only do call centre agents in a busy call centre handle dozens of calls per day, but they also interact with customers with challenging personalities. To make sure the agents in the Best BPO call centre are flexible enough to meet the needs of the diverse customer base, it is important to hire agents that can go with the flow. They should be able to handle a chatty customer one moment and an angry customer the next, be able to roll with the punches and let the bad stuff slide off of them with ease.

Truly successful call centre agents for the Best International BPO Call centres in India can be challenging to find. But it helps to know what makes a good one when looking to hire. Also, just because some of the current agents don’t possess all of the skills of a successful call centre agent doesn’t mean they won’t one day. Remember, most of these qualities can be taught and fostered over time. One can even hold a training session to teach these skills to your existing agents to get everyone on the same page. Get in touch with V3 Outsourcing Solutions Pvt. Ltd. to know more about the call centre agents.