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Why Choose Telesales Company in Kolkata over other cities?

Since the discovery of telephones, it has been used by the commercial world to reach out to their target audiences and over time the usage has increased depending on the facilities that got added on with technological advances. From landlines to smartphones, it has been a long and successful journey of voice communication that eventually turned into chat as well.

There are a number of ways how you can sell your products and services. One of them is telesales. Telesales is a process where you introduce your products and services to your prospects by calling them up over the phone.

There telesales professionals who are experts in targeting prospects, talking to them over the phone and converting prospects to leads and eventually to sales. Normally, telesales is a marketing route that is taken in case of high-ticket size products and services. One of the examples would be real-estate agencies.

However, normally telesales methodology is used to generate appointments for professionals and company representatives to do some product or service presentation, in person.

Over the years, business houses have used telemarketing and telesales methodology to generate clientele and prospects, either directly closing deals over the phone or closing appointments with decision makers.

Even to date, telesales is one of the most cost-effective means of generating sales and leads. And there are companies who have solely dedicated themselves to hone experts who can do telesales effectively.

Indian call-centres, for long have been playing a dominant role as telesales companies who are outsourced the process of telemarketing products and services. Needless to say, Indian call centres have helped thousands of small companies become big brands utilizing the telesales methodology, primarily.

All major cities of India today, have call centres that deliver telesales projects outsourced to them from various English speaking countries like USA, UK, Australia, Canada and New Zealand.

Kolkata is one of the prominent cities where call centre industry picked up in the early 2000s and has been flourishing since two decades since then. There many BPO companies that have helped offshore companies achieving sales targets beyond their expectations. All through telesales, only.

There are three advantages that the city of Kolkata gets over other cities when it comes to getting outsourced telesales process are many:

Why-Choose-Telesales-Company-in-Kolkata-over-other-cities

Cost-effective Human Resource

Kolkata, is comparatively a city where the cost of living is relatively low and that adds as an advantage for BPO and telesales companies that can hire talent pool for lesser CTC compared to any other city in India

Literacy Level

Literacy level in Kolkata, specially being a metro city, is comparatively high and human resource that are moderately fluent in English, are readily available.

Cost of Infrastructure

The cost of infrastructure and overall running of operations is comparatively less in case of call centres in Kolkata. None of the other cities of India enjoy these benefits.

While there are many telesales company in Kolkata, a handful of them have really made their mark in the business based on their quality of work delivered and consistent performance.

V3 Outsourcing Solutions Pvt Ltd, takes pride in standing in the list of elite call centres in Kolkata that has been proving its worth since past 9 years and going!

With captive and outsourced projects at hand, V3 Outsourcing Solutions Private Limited, has been a number one choice of offshore clients who are looking for quality deliverables when it comes to telesales and telemarketing.

 

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In the ever-changing business environment, it becomes difficult to survive. Irrespective of the size of the business, whether big or small, customer service is the top priority. It takes much time to set up the entire system for customer service, which might even cost you a fortune. It requires you to entirely develop a separate department to deal with customers’ queries and questions. For any small business, it becomes difficult as any person answers the phone and the customer is fed with wrong information. This is a con for both the employee and the employer. The best way to deal with all the issues and keep your business ahead of everyone is by outsourcing the job to inbound call centre services in Kolkata. This option maximizes your flexibility in the operations, makes you enter the new market and reaches a mass audience. There are not just one but many benefits of outsourcing the services.

What Are The Advantages Of Inbound Call Centre Services?

  • Reduces Costs- One of the essential benefits of BPO services in Kolkata is, it reduces the cost. Employing a domestic talent is expensive than hiring a contract worker. While you outsource the work, you don’t have to pay for relocation, offer benefits, etc. You make immense savings and can invest in the business goals. These services even provide a high return on investment.
  • Positive Impact On Customers- A few business owners understand the value of excellent customer service and how crucial it is for the success and growth of the business. When the customers are satisfied with quality services, mouth-of-word advertising increases, whereas a customer not happy decreases your potential clients as well, that is because of the negative impact. You receive the best inbound call centre services when you opt for the best inbound call centre services in Kolkata. The workers here are trained specialists who represent your business professionally. They even help with follow-up and guarantee customer satisfaction.
  • Easy To Manage Projects- The Internet, social media, and a range of interactive web tools have undoubtedly enabled firms to monitor the growth and condition of their employees, particularly those from the outside. Whenever you employ a remote employee, there is software that can assist you and your distant teams work together as a team. This comprises software that organizes time, projects, assigns tasks, and streamlines projects from start to finish. Fortunately, this programme may be utilized by both in-house and remote staff.
  • Simple Onboarding Process- Finding the perfect remote employee to outsource a specific project to is far easier than hiring a suitable employee. You won’t be worried about maintaining employee training and perks when you engage a remote worker to provide inbound call centre services. This includes not accounting for sick time, undertaking internal performance assessments, or award raises based on an internal contract. You have a simple contract arrangement with an outside employee when you hire a remote employee, and that’s all. Your HR department’s operations and duties will be much simplified using remote workers.