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If you are managing a business of some kind, it can be greatly affected by chargebacks. The occurrence of chargebacks can interrupt the flow of operations, affect your revenues and deteriorate your relationships with your customers.

Maintaining the health and reputation of your business surely is your primary concern, and hence it becomes imperative for you to receive professional chargeback handling services offered by the best inbound call centre in Kolkata. This blog post discusses the benefits of engaging such expert support for your business.

Benefits of Receiving Professional Charge Back Handling Services for Your Business

Comply with Chargeback Regulations

While dealing with any chargeback claims raised by your customers, you need to comply with specific regulations generated by card networks and concerned financial institutions. So, before proceeding with any chargeback claim, you need to appropriately understand the guidelines issued by the concerned authorities.

A top call centre employs professionals who are well-versed in chargeback regulations and will execute your chargeback processes, complying with all standard regulations. By employing expert professionals for such a vital task, you can attain peace of mind and avoid any probable penalties for non-compliance.

Resolve Disputes Effectively

Efficiently taking care of a chargeback claim on time is essential for maintaining the image and reputation of your business. You must manage to resolve the issue within a quick time and retain customer trust. When you choose to receive the help of the best international call centre BPO, they will offer a prompt resolution of such chargeback claims.

These professionals are trained to gather evidence that is necessary for processing such claims, effectively communicate with cardholders and financial institutions, and then resolve disputes promptly and effectively.

Necessary Skills and Resources for Issue Resolution

It takes specialized skills and resources to resolve chargeback claims, and such resources may not be available in your in-house team. When you choose to utilize the skills of the best call centre outsourcing company in Kolkata, you get access to a team of experts who are dedicated to offering expert chargeback handling services.

Outsourcing such expertise will enable you to ensure more effective dispute resolution. It will also allow your in-house workforce to focus on your primary business activities.

Maintain Relationships with Customers

Chargebacks not only affect your business financially, but they may also strain your relationships with your customers. If you disappoint a customer with a problematic chargeback process when they approach you, they will never be willing to do business with you again in the future.

The agents in the best call centre are capable of recovering your funds and maintaining a good relationship with your customers at the same time. These professionals will resolve a chargeback claim by communicating with your customer emphatically and restoring their faith in your business.

You need to implement a strategic approach to deal with chargeback handling claims and protect your business from financial losses. You can ensure this simply by choosing to receive expert call centre services offered by V3 Outsourcing Solutions, your trusted international BPO in Kolkata. Connect with us to receive our expert services.

Today’s business landscape is highly competitive, and hence it becomes essential for a business to build a loyal customer base. One strategy that businesses can employ to foster customer loyalty is implementing a customer loyalty program.

This blog post will discuss the significance of customer loyalty programs and explore how the best call centre outsourcing company in Kolkata can help your business with such a program.

Enhancing Customer Retention

A customer loyalty program plays a vital role in enhancing customer retention for a business. By offering exclusive rewards, incentives, and personalized experiences to loyal customers, businesses can establish a strong emotional connection.

This connection leads to increased customer satisfaction and fosters a sense of loyalty. This will also reduce the likelihood of customers seeking services from your competitors. When you choose to receive the services of a reputed call centre outsourcing company, they will implement a well-designed customer loyalty program that will help you retain existing customers and build long-term partnerships.

Increasing Customer Engagement

An effective customer loyalty program can significantly increase customer engagement levels for your business. By offering incentives, rewards, and special privileges, a top inbound call centre in Kolkata will motivate your customers to actively participate in their loyalty programs.

These highlighted engagements result in increasing customer interaction with your brand, whether it is through participating in surveys, referring friends, or providing valuable feedback.

Driving Repeat Business

Customer loyalty programs serve as catalysts for driving repeat business. When you choose to receive the services of a reputed call centre outsourcing company, they will ensure an ongoing revenue stream for your business by incentivizing your customers to continue with your products and services.

Moreover, a well-implemented program can create a sense of exclusivity and reward for loyal customers, making them more likely to choose your business in the future. This will foster your company’s bottom line and will also establish a positive reputation among your clients for delivering exceptional products and services.

Fostering Brand Advocacy

A customer loyalty program can turn satisfied customers into enthusiastic brand advocates. A top international call centre takes various steps to make its customers feel valued. Loyal Customers who feel rewarded and appreciated are more likely to recommend your business to their friends, family, and professional networks.

Word-of-mount works as a powerful marketing tool, and combining it with a customer loyalty program will significantly amplify the reach and reputation of your business.

To conclude, implementing an effective customer loyalty program is vital for your business to retain your loyal customers and increase customer satisfaction. You can effortlessly implement such a program simply by partnering with a reputed international call centre in Kolkata or anywhere in India.

If you are looking to engage the best call centre for an effective customer loyalty program, V3 Outsourcing Sol Pvt Ltd is the name to trust. Connect with us to receive our expert services.

Many enterprises consider outsourcing their customer support services to a reputable call center worth their collaboration. The performance of the agents does matter.

Have you ever wondered what the metrics are to measure how the performance indeed is? Any reliable call center outsourcing company keeps a watchful eye on the performance of its agents. They use certain industry-standard key performance indicators to decide if or not the service standard is impressive.

Let us give you a tour of all the important KPIs here.

INBOUND

FRT or First Response Time

It shows the average time taken by an agent to receive the call and respond.

Over 65% of customers abandon the call if the agents do not respond within the first 3 minutes of calling.

FCR or First Call Resolution

FCR reveals how satisfactorily an agent addressed the concern the first time the customer approached.

ASA or Average Speed of Answer 

This calculation denotes the average time spent on resolving the complaint/concern. It starts from the moment a customer is in the queue to the instant the agent attends to the call. ASA does not count the interaction with an IVR system.

Average Time in Queue

As the name indicates, it shows how long your customers keep waiting in the queue on an average basis. Call centres with staffing deficiency experience it the most.

Average Abandoned Call Rate 

The rate reveals the number of calls lost before the agent could respond to them within a defined timeframe.

OUTBOUND

Contact Rate
The percentage of leads followed up out of the total leads assigned to the outbound agent gives the contact rate.

Talk Time

A well chalked out script guides the conversation at a reasonable length encouraging conversion. It is a vital metric to work with for an Outbound Call Center in Kolkata.

Lead Conversion Rate

It denotes how many of your targets actually decided to become your paying customers.

Dropped Call Rate

If your agent is unavailable to receive a call once it arrives, it is called a dropped call. It shouldn’t be over 3 % in a month.

Both Outbound & Inbound

Phone Etiquette or Conversation Quality 

Any Telesales company in Kolkata cannot earn recognition by upsetting its targets. How courteous and alert the agents are during the call has always been an instrumental parameter to tag the performance.

AHT or Average Handle Time

It indicates the time your agents dedicate to solving each customer’s concern/query on an average basis.

Agent Absenteeism and Agent Turnover Rate 

How frequently your agents fail to turn up for the job is also a vital factor influencing the call centre’s performance. Similarly, the percentage of agents leaving the job (or anywhere) also is crucial to determine.

Wrapping Up

The customer satisfaction level achieved eventually decides the efficiency of agents. Different agencies might use these few metrics and experiment with innovative ones for a competitive edge.

The ones mentioned are enough to ensure that your agents stay geared up to serve the best way possible.

V3 Outsourcing Solutions, a reliable inbound & outbound call center, believe in blending standard and newer metrics to stay ahead of the curve.